1. Show them you know them. People expect that you will understand why they came here today and that you know what they need.

  2. Keep it simple.

  3. Do it for them. “There are more and more things we should be able to do for you.”

  4. Tell me what’s next. People need to know what’s next. “Don’t make me guess, don’t make me come back, don’t make me have a second contact,”

  5. Help them feel secure and in control.

Views: 9